Politique de confidentialité
Privacy Policy
Last updated: 16/08/2023
This Privacy Policy explains how Quietstore (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from the Site or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to users of the Services, whether as customers, website visitors, or other individuals whose information is collected.
Please read this Privacy Policy carefully. By accessing or using any part of the Services, you agree to the collection, use, and disclosure of your information as outlined here. If you disagree with any part of this Privacy Policy, please refrain from using our Services.
Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal obligations, or for other reasons. Updates will be posted on the Site with the revised "Last updated" date.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected personal information over the past 12 months from various sources. The information collected and its usage depend on how you interact with us.
Beyond the specific purposes detailed below, we may use the information to communicate with you, deliver the Services, comply with legal requirements, enforce applicable terms of service, and protect our rights and the rights of our users.
Personal Information We Collect
1. Information You Provide Directly
When you interact with our Services, you may provide:
- Contact Information: Name, address, email, phone number.
- Order Information: Billing address, shipping details, payment confirmation.
- Account Information: Username, password, security questions.
- Shopping Activity: Items viewed, added to your cart, or saved to your wishlist.
- Customer Support: Any details shared during communications with us.
Providing certain personal information is essential for using specific features of our Services. Without it, some functionalities may be unavailable.
2. Information Collected Through Cookies
We automatically gather "Usage Data" through cookies and similar technologies, which may include:
- Device type and browser details.
- Network connection and IP address.
- Interactions with the Site.
3. Information from Third Parties
We may also receive information from third-party vendors or service providers, such as:
- Platforms like Shopify that power our Site.
- Payment processors for processing transactions.
- Third parties who track website activity, such as analytics providers.
All third-party-sourced information is treated under this Privacy Policy. However, we are not responsible for the accuracy of information provided by these third parties.
How We Use Your Personal Information
- Service Delivery: To process payments, manage accounts, fulfill orders, handle returns/exchanges, and communicate with you regarding your transactions.
- Marketing: To send promotional materials or tailor advertising across platforms.
- Fraud Prevention: To detect, investigate, or address potential fraudulent or illegal activities.
- Customer Support: To respond to inquiries and enhance user experience.
Cookies
We use cookies to improve the functionality and user experience of our Site. These cookies may also enable analytics and advertising tailored to your preferences. For more on Shopify-related cookies, visit Shopify's cookie policy.
Most browsers allow you to manage cookie settings. Blocking cookies may impact the Site’s functionality.
Sharing Personal Information
We may disclose your personal information in specific situations, including:
- To Service Providers: Vendors who assist in IT, payment processing, shipping, or analytics.
- With Partners: For advertising and marketing purposes.
- For Legal Obligations: In compliance with applicable laws or to protect our rights.
- Corporate Transactions: In the event of mergers or acquisitions.
Data Security
While we take reasonable measures to secure your information, no system is completely foolproof. Any information transmitted to us is at your own risk.
Retention
We retain your information as long as necessary to provide Services, fulfill legal obligations, or resolve disputes.
Your Rights
Depending on your location, you may have rights under applicable laws, including:
- Accessing, correcting, or deleting personal information.
- Opting out of targeted advertising or data sharing.
- Restricting or withdrawing consent for certain data processing.
To exercise your rights, you may submit a request through the appropriate section of the Site.
Complaints
If you believe your privacy rights have been violated, you may lodge a complaint with your local data protection authority.
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content. Review their policies before providing any personal information.
Children’s Privacy
Our Services are not directed to children, and we do not knowingly collect personal information from individuals under 16.
For further information about this Privacy Policy or to exercise your rights, visit our Site’s relevant sections.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Right to Opt out of Sale or Sharing or Targeted Advertising. You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.
Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information. You may have a right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.
Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
We use Shopify's ad services such as Shopify Audiences to help personalize the advertising you see on third party websites. To restrict Shopify merchants that use these ad services from using your personal information for such services, visit https://privacy.shopify.com/en.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
International Users
Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please refer to Contact Us Form